Reviews for Soul Thai Takeaway & Delivery

by Karina W.
22nd April 2012

Fantastic, fairly affordable, authentic Thai food in the heart of Grey Lynn.
We ordered the cashew nut chicken and prawn green curry with the chefs appetizers. Portion sizes were great, there’s heaps left over for lunch tomorrow! Food was tasty and delicious, the corn cake thing in the appetizers was amazing. (Really impressed my flatmate who is a Thai fanatic)
Great service from the team in store, we ordered on line and went to pick it up 25 minutes later and it was ready and waiting.
We’re definitely going back!

by Yogesh P.
16th January 2012

A great healthy alternative to fast food restaurants and the added bonus of free delivery made it convenient and easy to order. I really enjoyed the great customer service offered on the phone and by the delivery driver. The food was delicious and was well packaged and smelled delicious Would order again soon

by Gavin L.
16th January 2012

Great food and excellent service! I was told delivery time would be approximately 40 minutes but it arrived in only 20mins! The delivery staff was polite and friendly and the added bonus of mobile eftpos made it easy to pay. I especially enjoyed the chicken pad thai and prawn/pork triangles. Highly recommended! Will be ordering more often

by Lauren
28th September 2011

I’ve only ordered from Soul Thai a few times but have been continually pleased with their food and service. Free delivery, (depending on your area) mobile eftpos, substantial portions, friendly staff and great food. Our orders usually only take 30 minutes to arrive. Would definitely recommend the spicy tofu noodles (pad kee mao pak), green and red curries, and their ginger dishes.
It’s such a pity that some people have posted such negative reviews about Soul Thai based on incidents where the customer is so obviously at fault, not the restaurant. Someone trying to call Soul Thai using a phone number that a voucher company had misprinted, and angrily blaming Soul Thai for the rude stranger on the other end of the mystery number?
And people that clearly do not read the terms and conditions of vouchers they purchase, and then blaming the establishments they try to use them at. If a voucher states ‘one per person’, then common sense would tell you that each person would need to be there to redeem them. I have never come across a one per person voucher which enabled me to redeem more than one at a time, for people who aren’t even there. It makes no sense.
People need to have a better grip on reality before posting such rash reviews, judge by standard of service received, not by whether or not your dining experience was marred by your own stupidity.

by matt
19th July 2011

I have ordered from soul thai a few times now, when it first opened I found the meals very tasty, as this website proves with the earlier reviews. Lately the meals have been sub par and tonight has been the same.
I made an internet order tonight and my partner has an intolerance to wheat so ordered the duck salad, I ordered the pad see ew.
When it arrived we realised the duck was battered (the menu did not mention this) so she called and asked the owner if there was anything that they could do. He said no because we did not state anything about an intolerance. Now this is not the end of the world, although it would have been nice for them to do something even though they were not technically in the wrong.
My pad see ew, however, was horrible. The chicken was dry and the noodles were chewy and burnt.
I will not be returning to soul thai, instead will be going to a much tastier and cheaper alternative at Ruk thai in the Ponsonby food court.

by JessieM
28th May 2011

Although they are polite and friendly people, I’ve had Soul Thai three times now and have decided I won’t be going back. The first time it was great – Pad Thai was fresh and tasty. But when my partner went to pick it up he waited for 30 minutes at which point he asked how long it would be and was told the meal had been accidentally given to someone else. He waited a further 20 mins or so for them to make it again but they did give us a $30 voucher to use.

So we went back again with our voucher, this time it was ‘okay’ – my pad thai was a little gluggy.

We have just been back again and this is probably the second worst Pad Thai I’ve ever had… chicken is flavourless, the noodles are sticky and gluggy, the roti I had was like a lukewarm doughy/pasty pancake, and we’ve just discovered that you don’t get rice with your curry main so my partner has a pitifully sized curry that cost us $14. He has reported the curry is nice though… doesn’t save the whole experience for me unfortunately. I won’t go back when Ponsonby Foodcourt is 3 minutes up the road with Ruk Thai goodness.

by Jessica
25th March 2011

I have been here quite a few times now and always order the yellow chicken curry with rice. The meal has always been delicious and the staff have always been very polite. The meals are slightly expensive, but the portion sizes are huge!

by Jenni M.
1st February 2011

Sorry, havn’t tried the food yet but have just spoken to a verry rude man when I phoned about my Spreets voucher. I phoned 018 for the ph.no 302 8888. I then read my voucher which said make a booking. Take your voucher to the restaurant. Called and was told it was only takeaway. Looked at my voucher again and thought I must have the wrong place. ph no on Spreets voucher 849 6134. Called this number and got a very rude man. Told me to ph. 302 8888. As I was very confused I again thought I must have the wrong number. When I asked him if it was Grey Lynn he said ring 302 8888 and hung up on me! Didn’t mention that Spreets had made a mistake. Called 302 number and was only then told about Spreets mistake. Soured the whole experience. Was quite happy to pick up, that was not the problem. With an attitude like theirs, I will use my voucher (have paid for it) but certainly wont go back. Sounds like it is not good value for money anyway.

by susan w.
4th January 2011

Slightly expensive, but then delivery is free. We thought ok sized portions – got one curry and a pad thai plus rice and an entree, which was enough for dinner for 2, with enough left over for one of us to have as lunch the next day. We were impressed that the delivery arrived HOT, which can be lacking in deliveries. This was the third time we have ordered from Soul Thai though, and it has been mostly consistent, not amazing, but reliable, and given the lack of choice for takeaway deliveries in Auckland, of a good enough standard for us to go back. If we want amazing Thai we can always eat out…

by sean n.
1st January 2011

Delicious meals, I’ve had about 8 different meals at Soul Thai and they were all superb.

by lisa s.
7th December 2010

I got a voucher from spreets and placed an order tonight for two main meals and a serving of rice, had the voucher worth $20 and i paid the remaining balance. when i called, i had fantastic customer service and the same when i popped in to pick up my order, the venue was modern, clean and had a good vibe.

However, it all starts when i get home to sit down with my partner to what should have been a main. When we pulled out the two very small containers, we looked at each other and couldnt believe our eyes. Never ever have we seen or paid so much for such a tiny main. Now I know its all about the quality and the oils they use etc etc, but come on for petes sakes, my 10 year old son would have eaten that for his dinner let alone a grown womman and a very hard working bloke who has just worked a 16 hour shift.

Both our dishes looked the same despite the orders being different, and while the food was excellent quality, where was the rest of the meal? we are both hungry still and we arent exactly HUGE eaters, we love thai and have dined at alot of thai places.

I called just to give them my feedback, and i think they guy was a bit defensive and started pointing out ALL the reasons why they push out 1500 mains per week, why they get a large number of compliments on the portions and what oils they use which pushes the price up and that they very rarely (if ever) get complaints about their portion sizes. I felt like he wanted to debate everything, and i didnt ask for anything or demand they change anything but he kept saying that they focus on quality and they will never ever be about qauntity and maybe i should try ponsonby road, ill find even smaller meals? seriously now.

Huge let down, seeing as their food was very nice, and they were really friendly and professional up til then. Im am still gob smacked that they even call that a main meal and charge people that.

Comment from Dale M. of Soul Thai Takeaway & Delivery 8/12/2010    Hide »

We strive to deliver a positive customer experience on each and…    More »

We strive to deliver a positive customer experience on each and every order. Soul Thai regrets that this customer was not happy with the portion size of their meal, however it is our goal to focus on dishes cooked using the freshest ingredients while maintaining the highest standards of quality. We value customer feedback highly as it assists us to improve customer satifaction. We would however like to point out that our portion sizes are consistent with high quality meals served at Thai restaurants. The staff member who assisted this customer respectfully pointed out the above and we regret that the portion size did not meet this customers expectations.

by Anna
4th December 2010

I went to Soul Thai today.. And i must say it is the WORST.. I repeat, WORST experience ever.
The owner told me that I could not use my 3 spreets vouchers as only my mum and I were there and the THIRD person needed to be there also. Really. Was i realistically going to order 3 portions of food and 3 entres for just me and mum if I wasnt going to eat it? You’d think that I’d just go back another day for dinner and not waste it. He then said to me in a rather hostile way ‘You have to read these things properly’
How absolutely rude.
First off.. It says ‘One per person’
It DOES NOT say ‘Everyone must be present when redeeming vouchers’ or along those lines.
Secondly, it WAS for 3 people, the 3rd person was busy and couldn’t make it.
Thirdly, WHAT A STUPID CATCH. ESPECIALLY since it’s a takeaway shop and not even a dine-in restaurant so to make EVERYONE show up just to grab some takeaways is absolutely ridiculous.
Fourthly, the owner then went on to say that this condition was made as ‘people come in with 10 vouchers’ Honestly. Would a person really use 10 vouchers for themselves in one go?
I also asked the owner “So if i return in half an hour.. I can use the third voucher?”
To which he replied “Yes I would honorably take your voucher if you were to return in half an hour”
So…… I waited 20 minutes for my first lot of food. Then I’d have to wait for 30 minutes, use my third voucher to order my next lot of food and wait for another 20 minutes before it was ready? I’m sorry but that’s 50 minutes after the first set of food was ordered and by then, it would be cold so would be totally pointless.
The stools they had there had no support and were too high.. So high that my mum literally fell off the stool, onto the ground and injured her knee.
The owner actually argued with me, extremely poor customer service. Needless to say, I am absolutely outraged.
The food wasnt great. And im not saying this because i am furious. Pad Thai was too bland, fish cakes were too salty and chicken satay sticks were tough.
If I could have given this place ZERO STARS I would have.

In response to your post, my mother was NOT half sitting, you wouldn’t know as you were busy standing behind the counter talking to another staff member, and yes, I remember because I happened to be staring at you after your rudeness. Secondly, the ‘staff member’ was in fact the owner, and i know this because he smugly told me so, which is sad for the business considering if the owner is behaving in such a manner, it doesn’t say much about the business. And thirdly.. You have had nearly a third of your reviews so far stating that you deliver a bad attitude, hostile and rude. Your inability to take criticism and jump to defenses and then rudeness is laughable especially as you try to make excuses for yourself. Learn the meaning of customer service, you’re a joke.

Comment from Dale M. of Soul Thai Takeaway & Delivery 8/12/2010    Hide »

Soul Thai wishes to point out some misleading comments posted in…    More »

Soul Thai wishes to point out some misleading comments posted in this review. Regretfully, this customer tried to redeem a voucher they purchased via a 3rd party voucher site without reading the vouchers terms and conditions which stated ‘One voucher per person’. The customer has also exaggerated the circumstances surrounding the service received which was polite and courteous. The staff attending to the customer’s order politely pointed out the terms and conditions of the voucher and although Soul Thai understands the frustration experienced caused by not being able to redeem the voucher, the customer did not follow the redemption instructions. It was also unfortunate that the customer’s mother fell off one of the waiting stools, however the customers mother was only sitting half-way on the stool, and when she fell, Soul Thai staff immediately went to assist her and asked if she was alright. Soul Thai understands the customer was dissatisfied with their experience, however I would like to note that Soul Thai provided the highest level of personal service & attempted to clarify the vouchers redemption conditions, which regretfully was not satisfactory to the customer.

by Windy
13th July 2010

Superb meal for me thanks for the great meal . It was very tasty

by Nancy T.
14th June 2010

I have ordered from here a few times a week since they opened. The food is tasty and you can get a very good meal for your money. The drawback is that it can get very busy. The staff are very friendly and I would definately recommend this place. The chicken satay with peanut sauce and salt & pepper squid are two of my favourites!

by Stephen C.
9th June 2010

The food was better than I expected and really delicious, especially the pad thai which I have come to love since visiting Thailand. Fresh flavours and extremely good value if you are looking for a high quality meal.

by Grace
7th June 2010

First of all, I’ve been looking forward to a Thai place in my neighbourhood for a year now, was excited when Soul Thai opened just down the road.
I think the food is okay, portions small, and overpriced. My red curry was way too sweet with the portion size of a 2 minute cup noodle. Thai food is my favourite and I’ve had Thai food in 17 places around Auckland. Sorry, Soul Thai you’re not even my top ten. Free delivery? Not really if you have to order two items lol Oddly priced so that I have to order two things and the 7 dollar items are not my cup of tea. There are 8 dollar pad thais in dodgy food courts on k-road that tasted better with more bang for the buck! Oh and after specific instructions not to ring my neighbours doorbell, yeah they got the address wrong and woke up my elderly neighbours. Thanks, won’t be eating from you ever again and neither will any of my friends. Good luck lol!

by Clare
14th May 2010

AWESOME food, very delicious and flavoursome (had the chicken red curry) however, we did not know that we had to order rice separately as most takeaway places have rice included in the meal, so we ended up with no rice with the curry. I also ordered corn fritters which were advertised to come with a salsa but there was no salsa with it. But everyone else was happy with their meals! It tasted better than we normally get and we order LOTS of thai food!!!
Well done, good effort for a new place!

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