Reviews for MidTown Bar & Grill

by Kamilla
9th January 2012

I thought I would leave a comment about my bad experience at this restaurant. I got a Grabone coupon $15 worth $30 meal and we went for dinner. When I called to make a booking the day before the lady told me I could book for anytime on Saturday night well that should have been my hint that wasn’t a good restaurant. Anyways we got there on Saturday at 7pm to an empty restaurant there was only one table occupied, that should have been my second hint.

The staff came over and gave us the Menu she wasn’t neither friendly nor unfriendly just average I guess. She came back a few minutes later and we placed our orders. We ordered garlic bread for entrée about 25min later the bread arrived it was warm on the outside as soon as cut it we realised it was completely frozen inside. We then waited for another 10min until the female staff returned to our table again and we told her the bread was frozen. She apologized but we had to suggest that she removed from the bill which she agreed.

At 7:50pm my meal arrived I had ordered the Salmon dish which looked ok. We then waited for another 10min until my boyfriend’s meal arrived. As soon as he looked at the meal he said it wasn’t what he ordered. He had ordered something called ‘mixed grill’ which suppose to be chicken, beef and tofu. It arrived chicken, bacon and cauliflower. He had asked to replace the rice with kumara mash and it was so hot when it arrived that he couldn’t taste it. Funny enough a few minutes before we heard the microwave sound and he said ‘ha I bet that’s my food’ and we are pretty sure he was right.

My salmon was edible so once we finished we just decided to leave immediately. I wanted to complain but my boyfriend was just too upset with the whole experience. He just ignored the lady when she asked if everything was fine with the meal and I replied it was ok.

So overall a horrible experience the worst restaurant we ever been in Dunedin and we are not going back or recommending to anyone. We spent around $25 with his meal about $7 with soft drinks (as they didn’t have a license to sell alcohol) plus the Grabone coupon which was $15. Almost $50 in a horrible meal definitely waste of our time and money.

by N L.
5th January 2012

My husband and I went into Midtown Bar for lunch because we hadn’t been here before. We love trying new places. The decor was nice enough, the service wasn’t overly friendly but neither unfriendly.
We placed our orders. Hubby wanted blue cod which the lady wrote down, I ordered an open chicken sandwich. Couple of minutes later, she said they didn’t have the blue cod, but had the hoki instead. I would like to point out here that she said this after writing down both our orders, and not when hubby asked for the blue cod. Hubby instantly refused (he is a chef, very fussy about his fish, bread and other things!). He settled for the burger.

We had to wait for what seemed like eons. Our meals finally arrived. The presentation wasn’t the greatest (I have had better). The first thing I noticed was that my salad looked highly deflated- almost as if it had been sitting in the freezer for a week and been taken out in a hurry and sprinkled with salad dressing.
Next thing, I could not cut through the bread and the chicken. I would have needed a steak knife because my chicken was not succulent. Heck, my husband’s burger was more succulent than my rubbery chicken. Try as I might, I could not get that knife through either the bread (which was as hard as the Rosetta stone) or the chicken. I would have needed a hack saw.

Hubby thought his food was pretty basic, nothing “aha” wonderful about it.

The only thing I could eat were the chips which were nice and crispy. I had the vanilla shake and hubby had the mango shake which were good.

I must say we were really disappointed with the food. I could not believe this is the food they took so long to cook and serve to us. I’m sorry to say I cannot and will not recommend this place to anyone. Neither will I ever go back for any meals. I have never ever in my life had to look at my meal and think- “Hell no! I am not eating this anymore”.
Hence, I am not surprised the place was empty and devoid of customers the entire time we were there.

by Ruth S.
29th November 2011

Tonight we went to Midtown Bar and Grill. I had read the reviews but we had purchased Treatme vouchers before reading others reviews on this site. Worried about what we were to get we went anyway to make our own decision on the topic.
We were met nicely, we had breads and dips, Rib-eye steak medium done and stuffed pork loin on kumara mash. The food was wonderful. Great timing as far as waiting time. The meals were more than enough. The steak was as ordered, the pork was beautifully done. The service was attentive without being over the top or crowding.
I would go again. With or without Treatme. I recommend MidTown Bar and Grill. Try it for yourself!!

by Sonia
17th November 2011

I have previously dined here for lunch with my partner, and it was a terrible experience. We were hungry so we walked into MidTown Bar & Grill as it was new and we wanted to try it out. Since it was a little past 11am, we thought we could try the breakfast menu, but we were told in a very condescending tone that we could only have the lunch menu. It was fine with us, until another couple walked in after us, and THEY were allowed to have the breakfast menu.

As if that wasn’t enough, it took us approximately 45 minutes to get our food when there weren’t even many people inside and when it came, most of the food was cold. I agree wholeheartedly with Jeremy’s review regarding the cold meal and lack of presentation. By then, we were both starving and irritated. My rib-eye steak, in particular, was not cooked properly although I specifically asked for “well done”. The fries were also soggy, and both me and my partner’s food came in small portions. This contributes greatly to my surprise when I read the previous review by wong h., who claims that “The quantity they gave is heaps. You have to be really hungry to finish the dish.” as we were really hungry and we finished everything and we were left poorer, dissatisfied and still hungry. On a hunch, I would say that review was written by the owners of MidTown themselves, judging by the poor English in both wong h.’s review and the reply to Aaron’s review.

Also, my partner was extremely disappointed with his BLT. He quipped that he felt cheated for the amount of money he paid, and also said he was glad he didn’t buy a TreatMe coupon (if I remember correctly, we saw the TreatMe coupons online which said it was $10 for an item and a drink with value up to about $25 – nothing on the menu was above $20 and that is a legal infringement of customer rights).

We also think the restaurant is short-staffed, and the manager speaks in a very condescending manner. All in all, bad food and bad service. I would not recommend this place to anyone.

Comment from Sumit G. of MidTown Bar & Grill 17/11/2011    Hide »

Hello feel free to write bad review about us, just to make some…    More »

Hello feel free to write bad review about us, just to make some think clear we advertised with treatme One breakfast or Lunch and coffee or Tea for the value of $24.20. When we advertised our mix grill was $20.00 and Coffee $4.20 add upto $24.20.We are brand new restaurant, we provide top quality meat and service. Our chef has 12 years experience in restaurants. If you do have problem you should take it up with treatme. Writing bad reviews just because of traetme voucher wouldnt do any harm to the restaurant. Please do complain to us if the food is really bad, when you are in the restaurant. We are more than happy to give you a refund or even change your meal. Owner Kumar

by wong h.
16th November 2011

I have bought four breakfast /Lunch voucher from treatme. First time I tired the most expensive dish from the menu Mix Grill. It’s worth every single dollar. The quantity they give is heaps. You have to be really hungry to finish the dish. Next time me and my girlfriend are going to share the dish because it should be enough for two people.
The mixed grill it self was the best, My girlfriend had Mix berry pancake and she told me the pancake tasted really Yum…
I definitely will be going back even after my voucher is finished. This is my favorite breakfast place.
I Strongly recommend every one to go try.

by Aaron
12th November 2011

My girlfriend and I dined at Midtown for lunch to use our treatme vouchers that we bought for $10 each. The voucher clearly stated that it had a value of up to $24.20 but the highest priced meal that was available was only $16 + $3 for tea or coffee. On top of this, the service was very slow. We had to wait over 40 minutes for food to arrive. Just before our food finally arrived, the manager told us that one of our vouchers were already used and that we would have to pay full price for a meal. This was clearly impossible as this was our first dining experience at Midtown. She told us that there was no mistake and that the staff properly checked the vouchers name and number before crossing it off their list. We were clearly not impressed and were very hungry and were almost late for an appointment so we just told her to serve our food. The food was at best, average and definitely not worth the full price on the menu.

After we finished eating, I talked to the manager and she couldn’t do anything about our invalid voucher even though she had no hard copy proof that it was used previously before and she charged me $19 for the meal. I feel blatantly cheated that I had to pay $10 for a useless voucher on top of paying full price for the meal and tea.

My other friends have also previously dined at Midtown and they have also had a negative experience.

I do not recommend dining at Midtown as the staff carelessly cross off the wrong name for the treatme vouchers. I do not suggest buying anymore treatme vouchers that they advertise in case they try and rip you off like what happened to me. I will not be going back to Midtown and I am not surprised that it is often empty when I walk past.

To the owners of Midtown – Please retain hard copies of the treatme vouchers as proof that the vouchers have been used so that this does not happen again.

Comment from Sumit G. of MidTown Bar & Grill 15/11/2011    Hide »

After you gave us your voucher,we checked our record it took 10…    More »

After you gave us your voucher,we checked our record it took 10 min thats all and we let you know that, your voucher has been used so you have to pay. Who used it thats not my problem. If you want you can talk to TreatMe not to us.We get lots of voucher never had this problem before.So many customers bring there voucher in Ipad, cell phones, so we have to accept this, how can we keep record of it. Your name was clearly crossed off from our record that all, end of story. We did accept your other voucher.

We are busy or not busy its not your problem, next time you walk pass do not look inside.

After update your glasses come and check our menu and compare the prize.

by Jeremy
7th November 2011

I would not suggest this place for breakfast at all. The staff member that we dealt with was friendly enough. The food itself was the biggest let down. It felt to me as though the meal had been made backwards as some of the food was hot but most of the food was cold. We ordered the same thing we order everywhere so we thought we knew what we were getting into. The partner’s pancakes were cold, the only warm thing on her plate was the bacon on top. As for my mixed grill the scrambled eggs were cooked in the microwave and both felt and tasted like rubber, worst eggs ever. My toast had been sitting on the plate while the rest of the meal was cooked so it was cold and tough. The meat was warm but tasted OK. I was very unimpressed with the lack of presentation that both the waitress and the person out the back (calling him a chef is far from truth) showed while we were in the restaurant. The person cooking (again using a rough outline of what he was actually doing to my food) my food had forgotten the fried tomato from my meal and while I was eating he slid it onto my plate. Very very unhappy with this. I will stick to the two other well established restaurants very near to this.

To sum this up all I can say is that every time I walk past I am not surprised that it is empty.

Comment from Sumit G. of MidTown Bar & Grill 12/11/2011    Hide »

hi I am really sorry about what happen to your meal.all we can do…    More »

hi I am really sorry about what happen to your meal.all we can do is offer you a same meal for free again. Thanks

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