Reviews for McHughs Of Cheltenham

by Dave
12th April 2012

Was here about year ago. Sigh, it seems as though it’s the manager? Or the owner that puts the rating down. My dad had called earlier to book the place only to be told that they did not take bookings. So on the day we went very early to get the seats and told if we made the booking??! The guy who was in charge looked cocky and was not welcoming as we waited for our seat to be made. Weve also asked about earlier conversation of the call in regards to reservation and told us he never got the call.

by Brian O.
2nd April 2012

Attended a Wedding Reception at McHughs on Friday on 30th March.
Having been a Chief Steward with a Major Airline for some 30 odd years I should know what is required with dining out.
All I can say for McHughs is it came right up to and beyond expectations. The FOOD and SERVICE was 99.9%. You could not ask for anything better.
Well done to all the staff at McHughs

by David B.
21st February 2012

I went there with my elderly parents (80′s) on the spur of the moment yesterday (Monday) for the buffet lunch…….what an experience!!!! My parents (multiple world travellers) said it was the best meal they’ve had in 30 years! Hapuka wrapped in bacon and the chicken and delicious sauce was a standout. Absolute quality food in (arguably) the best location in Auckland. Attentive management (Jennie or Jeannie) looked after my father’s needs (can’t walk) and appeared genuinely interested in their conversation with her.
They couldn’t stop talking about it last night when I cooked them a plain meal.
Thanks McHughs – Absolutely brilliant!

by mizkittyfantastico
5th December 2011

We went there for our Christmas lunch and although we’ve been over 20 people, we didn’t seem to be any priority to the maitre d’ or the manager. The maitre d’ was rude and treated us like a nuisance. Got annoyed when we wanted to order wine for 3 tables (maybe nobody told him about proper customer service and profit making?) Only the girls cleaning our plates seemed to be nice. The view is wonderful and the food was fine too for that price. But we check if there is a new management before we book the next time!

by Margaret
4th December 2011

Staff were surly above and beyond the call of duty. Manger (owner?) sighed when I placed my bar order and stood at the back of the bar against far wall and then proclaimed he couldn’t hear me. Food was less than average. Buffet idea could work except that at least two of the dishes were empty and the waitress assured me when I asked if more was coming that it wasn’t – she was going to leave it ‘empty for the rest of the day’ (that was a joke apparently!). Turkey dry, ham fatty, salads reasonable, desserts varied, Christmas pud dry, baked Alaska nice, fruit salad contained fresh and tinned fruit sadly. Coffee tasted like dishwater in a coffee urn.

Enjoyed dining there is past and sad to see this restaurant with the beautiful location has gone so far downhill. Do not recommend!

1 Star for Location only

by Food4life
15th November 2011

This restaurant only deserves one star for its beautiful views and superb location.

For I have not encountered such unreliable and poor quality service as that of the managers at this restaurant.
The customer service on the phone and at the restaurant was shockingly appalling and rude.

It seems they close their kitchen according to the amount of customers they have on the day and we were told the kitchen will close at 2:30 on the day, when she had confirmed on the phone when booking that it would close at 3:30. I dont know if she did this so she could save an hours worth of wages to the kitchen staff!

Not only did we recieve no signs of apology, we overheard the manager mumbling to the kitchen staff behind our backs.

It seems the restaurant only welcomes large wedding functions with more than 50 people or local returning customers and don’t care about the others.

Such a pity because the venue is beautiful.

$28 is too high a price since the food was very limited.

Would certainly NOT be going back there again as I was not treated like a customer at all. Ruined what otherwise could of been a perfect lunch for me and my group of friends.

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