Mick said: "Fabulous place – the food is excellent and the service is superb! I eat here every week if I can, it’s the best cafe around this area. Has both good indoor and outdoor seating. I can’t recommend Seven highly enough!" read more »
- Meals Served:
- Lunch, Dinner
Reviews for Madam Kwong’s
10th June 2014
Went there last night for dinner, nice building, clean, open, big TV’s and lights. Looks nice. Unfortunately, the service was terrible, disgusting and a bit degrading.
Firstly, we walked into the restaurant (party of four) and after taking two steps the attendant 5 metres away behind the counter yelled the we can’t have BYO beer, only BYO wine. Fair enough but no need to yell at people making myself feel embarrassed and nearby guests disturbed in their evening.
Taking orders was a nightmare. Firstly my friend had to write her order for the waitress because her English was non-existent. Once we finally ordered with the girl, entrees came out in 5 minutes, good timing, good food, but the waitress wanted us to sort the bill as soon as she put the plates on the table! How rude! Can we not eat first? Had to tell her that multiple times before it got through. The bill was then sitting by another friends plate, which the waitress decides she needs for a moment, reaching over his food and almost touching his food as she tried to grip it.
The bathrooms need to have the earthquake strengthening out of the way a bit.
Will not be going back, maybe for a cheap fried rice takeaway but never again dining.
17th May 2014
We, group of 11, thoroughly enjoyed my time at this restaurant. The food was delicious and divine. It also was very reasonably priced. The service and the staff were very good and impeccable. I enjoyed having the rugby to watch on the big screen. My only suggestion would be to lay out the bathroom better because you don’t have enough room when you are in the cubicle. There is a lot of wasted space in the bathroom also. I would recommend this restaurant for anyone who enjoys Asian cuisine or wants to jump outside the square and try something different and we also loved the lights and having the 2 levels of dining.Unfortunately the waitresses came back about 10mins after we had ordered our desserts & said that they were out of 1of the things we had asked for. The desserts also had a big gap between the servings.
by Beattie W.
14th April 2014
The building is very impressive, but unfortunately that is the only positive comment I can make. We didn’t have reservations but were seated at a shared table with a lovely Taiwanese couple. We were invited to tea right away but no explanation as to ordering. The table was right beside the kitchen doors so most of the yum cha trolleys by passed us. When we had the attention for one to come over, we couldn’t see what the dishes were and could not understand most of the service staff’s poor English, nor could they understand us. The dishes we did have were tasteless and boring. All looked like the frozen ones you see in the Asian supermarkets. The fried squid, although tender and crisp tasted of stale oil. The chicken feet (husband’s favorite) was not at all enjoyable. It was all very disappointing. Why did the owners not spend time to research for a fabulous interesting menu and service instead of the ordinary that every one else has. There was no distinction for seating or paying, just one queue. We will go back to our regular place where at least the service and chicken feet is good .
by Robin H.
28th March 2014
My first visit for lunch and very impressed with the décor, service and food.
I’ve just read some others reviews and I think the restaurant must have responded. It was spotlessly clean, the service was fast and excellent. The Dim Sim selection and quality were good and their pricing most reasonable; so we will be returning regularly.
by Andrea L.
21st March 2014
Thoroughly enjoyed our meal, very good service and quick. Duck, pork and delightfully cooked beans were great.Had enough to take home for 3 more meals. Only thing, toilets small number for so many people. Will try out the lunch menu as been told it’s even better.
by Aimee D.
20th March 2014
We decided to go to Madam Kwongs Restaurant for Dinner on a Thursday night. When we arrived we were very impressed with the layout and the overall appearance of Madam Kwong. We were seated and waited for at least 20 minutes until we had to call someone over to order drinks, the waitress shouted at us and said you need to wait!! We were highly unimpressed, when the waitress finally came over we ordered drinks then asked if we could order our entree/mains, she took our order. 20 minutes later 1 entree came out we waited and waited for the other entree to come out but didn’t come, but one of our mains roast pork came out cold and chewy, we waited another 15 minutes for our other mains nothing came, I called the waitress over and asked if we could have our other entree/mains she just walked away, and so did we!! We got up asked to talk to Manager who was difficult to understand and left. We will never return to Madam Kwong again. We ended up at chopsticks on the others side of town and had the best service/Chinese.
by Jason R.
14th March 2014
We stumbled upon this restaurant the other day. Is the nicest looking Chinese restaurant we have seen in Christchurch.
Food was good value and quality, only problem was entree soup and main all arrived together, leaving you wondering where to start. Also staff hovered round too much making you feel uncomfortable.
If we dine there again will specify we want time to finish each course.
15th February 2014
We have been there 6 times since it opened. First couple of visits were ok but gone down hill since. Slow service, small portions, takes for ever to get your order taken or a drink, glass top tables are filthy dirty. To go to the men’s toilets is a mission as a big pipe head high on the way in and toilets dirty. We really want it to be good because lovely place and looks really inviting just needs a massive sort out. We have also tried the Yum Char lunch and as mentioned by other contributors it is very basic and poor quality also.
by Dina S.
4th February 2014
16 of us booked a table at Madam Kwong’s for the Chinese New Year. The whole place was packed floor to ceiling (literally). When we sat down, the staff informed us that our food, which we pre ordered the day before, would be a little late because a big group of VIPs came in before us. They apologised and served us complimentary appetizers. We were expecting our food to be an hour late, but to our surprise it couldn’t have been more than 15 minutes. They staff were very attentive and helpful, even though there must have been at least 300 people in the restaurant. The food was very good. I will definitely go back again.
by Takuritsu I.
13th January 2014
We accidentally learned about Madam Kwong’s in Blenheim Road before Xmas last year. Firstly it is not the same Madam Kwan in Kuala Lumpur which serves Malaysian dishes. I was surprised that at Madam Kwong’s they served food very smartly in fact we didn’t have to wait which we liked the most! The food tasted yummy and we love Dim Sum for lunch, but two dishes they need to improve are: soup dumplings 小籠包 Chinese noodle soup .. They should serve the soup dumplings in a Shumai steam container not in a tiny disposable kit container and the noodle soup tastes rather bland but still as far as I know their Dim Sum and their service is one of better Chinese restaurants which ever I have been among Hong Kong, Bang Kok, Malaysia, Japan and Singapore. I am very happy to go back there with my circle of friends this month! I really like their waiters and waitresses very much just because they are well-trained and they keep an eye on customers all the time and keep pouring hot water into the tea pot. I really like this place indeed.
by Jillian S.
12th January 2014
We enjoyed our meal. The staff are friendly and welcoming and very helpful with the menu. The food is yummy but an indication on the menu of spiciness would be useful. But I suppose we could have asked! There’s heaps of parking right outside – a plus in the Riccarton area. We will certainly return and sample some more dishes from the extensive menu. Looking forward to trying dim sum here too.
13th December 2013
We have been twice in the past fortnight, the first time to scope it out and returned with a larger group.
Both time we had lovely food, good service and the same cool concert playing on the big screen. lol.
The menu is huge, both physically large and full of such a variety of dishes. Almost to much to chose from, luckily the staff were awesomely helpful, and recommended dishes, described them and hinted at ones not to miss.
Downside is not all of the staff knew the menu well in English, which is a shame, but they quickly found another server who knew more English.
I am sure we will be back before to long.
by Nicole M.
12th December 2013
This is the best BYO I have been to in Christchurch! Madam Kwong is amazing, she came over and talked to our table, even remembered some of us when they went back the next week. The manager was so helpful and so are the rest of the staff. The service and food were exceptional. I cannot wait until we go back again! Christchurch’s best kept secret!
2nd December 2013
I went here not long ago with my partner as he did all the glass installation and fit out In the restaurant so it was great to see it all complete. The restaurant looks amazing and I loved everything about it. We were very pleased with the service and meeting the owners was a plus. They were very nice and great to deal with. They made a great impression on us and the food was incredible. I have just made a reservation for my staff Christmas do so I can share this incredible experience with more people to enjoy as much as I did the first time I went. Well done madam kwong.
by Jason S.
17th November 2013
Went there on Friday. Service was bad, we been siting there for 40 minutes before they gave us a menu! It took another 1 hour to have our first dish!
Price looks not too bad but the portion is quite small.
Fitting is quite good though, but Compared to food, service, will definitely not going back.
16th November 2013
First impressions is that this is a well designed and spacious restaurant, and an exciting addition to options for Canterbury people. The huge screen is a plus and gives customers something interesting t look at.
However, it was some what disappointing. The food was ok but nothing special. One dish came out only mildly warm, the other was a fairly small size for its price.
The yum cha was pretty good but there were only a few options to choose from. As they have only just opened maybe these are teething issues. If it improves I will be back.
11th November 2013
Ate again there on Saturday night,these guys go out of the way to make the evening pleasant.Very attentive staff and fantastic food,very very authentic and I’m sure after the soft openings the little niggles that others have mention will disappear.If you want a Chinese experience I recommend it.
4th November 2013
It had been a while since my friend and I catch up. Heard of this new place, Madam Kwong’s restaurant open quite recently. So thought would be good to go to a different place for change. Unfortunately this is one of the worst decision ever. Restaurant is poorly managed. We were seated on the first floor of the restaurant. Waited one and a half hour just to be served with 2 out of 15 dishes that we ordered. There were plenty of food they push around in the trollies that were push around at the ground level. Commented to our waiter a few times why we can’t have our meal when there’s plenty of food to go around. We end up to leave after having only 2 of our dishes. They even have the dignity to ask to pay for the meal that we have. On the way out we even saw the head chef smoking and talking to his friend. What a disappointment.
by Sophie W.
27th October 2013
If you are thinking of coming here for yum char – I would recommend think again. Maybe they are not used to dealing with a large crowd for yum char. There were at best 3 trolleys going around the restaurant so it’s a fight for food with very limited selection. There is a la carte available but also took so long that we gave up. So unless you have a lot of patience I would not bother…
26th October 2013
Great menu with plenty of pictures for those not familiar with chinese cusine. A big bright venue with big tables downstairs and 2-6 seaters upstairs. Great decor and professional looking staff. Our 10 course banquet was most delicious. They served our large group of 130 people very efficiently and feedback from the diners was excellent.
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