Reviews for Kippers Takeaways

by natalie
14th May 2012

Got to taste the yumminess of Kippers over the weekend.

Had a massive order which was cooked and ready for when asked for and all was still hot and fresh, when we tucked into it.
Would recommend to anyone who wants great service, reasonable prices and tasty tasty food that is light and fresh.

I will defiantly be back again.

by Sandra D.
11th May 2012

It may have been the best at one stage but it is no longer.

by James M.
10th January 2012

I am very very surprised to see the negative comments about Kippers. I have lived in Hatfields Beach for about a year now and have been to Kippers approx 35/40 times in that year. I have never had a bad meal. Their chips are always crisp and tatsy but of course if you leave th. The nuggets I have never had the nuggets but am sure as they are just nuggets they will inherently hit and miss being a processed product after all! Now the fish…I am a real snob when it comes to my battered fish and I can honestly say that I have never ever had better in New Zealand. So in summary ignore the negative comments as Kippers is a must visit!

by Emma
29th December 2011

Kippers so disappointed in my order, your one of my local takeaway shops and will not be back after ordering the kids nugget and chips off your menu.

I order this everytime i come for my son but this time it was full of salt the nuggets were covered, not nice!!

Also i used to get a little sauce packet this time seems to not have unless it just got left out.

I was shocked at the amount of chips you get in the meal ok its only $5 but there was maybe a very small handful of chips.

So to be honest ill be giving my business elsewere in Orewa you guys used to be one of the best but the prices are high and the amount of food is getting smaller.

Kind regards
Emma

by Donna
17th May 2011

On a recent trip to Owera we stopped at Kippers Takeaways for a meal. To be honest it was the best fish and chips I have ever had. We had a gourmet chicken burger. fish and chips and it was just divine. I would not hesitate in recommending Kippers to anyone. Looking forward to coming again when I next come to Owera

Cheers

by Jacob
16th May 2011

My wife and I went to Kippers last week, and although not quite as some others have said, it was certainly not to the standard others have praised about.

Found the portions small, and the chips were soggy.

My wife had a piece of fish, it was fresh, but again soggy.

My burger was okay, but nothing to write home about.

We only get takeaways every now and then, but were somewhat disappointed in this experience.

However, the staff were friendly and although busy, food arrived without much delay.

Comment from Annette B. of Kippers Takeaways 17/05/2011    Hide »

Hi Jacob, thanks for taking the time to review and providing…    More »

Hi Jacob, thanks for taking the time to review and providing constructive criticism.

Soggy fish and chips is not good! It is a problem for all takeaways unfortunately. When we dish it up it is crispy and fresh. The best time of course to eat it. If it is soggy by the time you open it, then the condensation has been the problem. Perhaps it was wrapped too tightly, or there was too much in the package. I have a few ideas in mind and I will address this at our next meeting and see what solutions we can come up with.

We work very hard and strive to provide the best quality and service possible in what is a very challenging economic climate.

I will email you separately to discuss further.

All the best
Kippers

by Karl
14th May 2011

Update:
Excellent response to a customer complaint. “We don’t want your business”.

My son would not have ordered chicken nuggets, he doesn’t like them. Too salty. In fact, if they were reconstituted salty “chicken”, then perhaps that is why they could not be differentiated from reconstituted “fish” in the taste test.

So, we have portions getting smaller and smaller, essentially calling customers mistaken or liars, tip-top plain white buns for “gourmet burgers” that cost nearly $10.

And the best you can come up is “We don’t want your business”

My son ordered fish nuggets. He always orders fish nuggets. His usual words are “Kids nuggets meal with fish”. As children are creatures of habit, I doubt he would change.

I think you will find you are mistaken, particularly as, in retail, and most businesses, the customer is always right.

————

Oh dear, it just gets worse.

I usually buy my son a “kids nugget meal with fish” about once a month. He’s 6, and I let him go and order it himself, part of getting him use to paying for things, getting change etc.

Up until the latest purchase, the fish was “fresh”, although small, and the chips were okay, but again still small portions. For $5, not really good value, but kids hound you, and you buckle and they were convenient.

Having just bought my son a “kids nugget meal with fish” tonight, I was disgusted to find small processed fish nuggets obviously bulk bought or out of a box. I tasted one, and it was “foul”.

We have given Kippers plenty of opportunity to improve. However, tonight was truly the last time we purchase anything from them.

The other 3 much better fish ‘n’ chip shops will now get our business until there are new owners that have a clue taking over Kippers.

Cheers
Karl

Comment from Annette B. of Kippers Takeaways 14/05/2011    Hide »

Hello Karl, thank you for once again visiting Kippers. I was there…    More »

Hello Karl, thank you for once again visiting Kippers. I was there when your son placed his order this evening. I heard the lady serving him check that he wanted chicken nuggets, so that’s what he got. NOT FISH. And yes, the chicken nuggets (Inghams – the ones that the kids love) are processed. Your son is very cute, but we don’t want your business, so we’re very glad to hear that you are moving on from us.

You’ve got it wrong, Karl, but I doubt we’ll get an apology. We’d rather concentrate on the customers that love the food and service that they get here. Every day people tell us how great our food is and are so positive.

Thanks and all the best in your search for a great takeaways.

Kippers

by Susan
25th March 2011

Loving the new ownership at Kippers, the menu has improved so much, lovely little touches that make a difference, food is always fresh and absolutely delicious, will definitely be the only chip shop we visit – great new opening hours and always open when they say they are.

by Dianne K.
24th March 2011

Wow! I am gobsmacked at recent reviews as I have found Kippers to be top notch since the new owners took over. Service is always friendly and timely no natter when I go there – the food is always great – and I recommend them to everyone!

by Wayne
13th January 2011

Absolutely fresh fish. Warm and prompt service. Good on you Kippers!

by Karl
8th January 2011

Update (25 Mar 2011):
Was asked to go back to Kippers, now they were under new management.

Unfortunately, I have to say they are even worse than before.

We ordered a cheese burger, a “gourmet” Chicken Burger (‘The Chook’, which costs nearly $10) and potato fritters.

The buns were terrible, cheap, nasty and tasteless.

The cheese burger was “adequate”, maybe 6/10.

The potato fritters were greasy, tiny over cooked pieces of nothingness.

However, the $10 chicken burger was a complete rip off. Hardly any chicken, cheap and nasty bun (not what one would expect from a “gourmet” burger.) and minuscule in size.

The buns for both burgers looked like something you could get from the discount bin at the supermarket, a far cry from the substantial, tasty sesame seed buns the previous owners used.

You guys need to buck up your ideas. There are two other fish and chip takeaways in walking distance.

Right now, we won’t waste money on you guys.

—————————-

I’ve been in Orewa/Rodney for 7 years, and Kippers used to be my regular takeaway.

Unfortunately, in recent months it’s gone really down hill.

Key things:
1. chip quality and portion size has become terrible
2. fish quality has gone down hill (last time I am sure it was frozen, not fresh)
3. meals are either soggy or burnt – seldom “just right”
4. long wait times
5. often closes 15-20 minutes before advertised hours

by Danny G.
25th October 2010

The best fish and chip’s I’ve ever had. Kippers is the best and beats the rest.

by Reon
11th April 2010

Best fish and chip shop in NZ!!

We have been going to kippers for about a year and would never go anywhere else. The fish is fresh and the chips are soooo yummy. The absolute best thing on the menu though is the Lusty Burger. It is so filling with its massive pattie, steak and mushrooms. The staff are really friendly. The wait can be a bit long in summer but we just call ahead to get to the front of the line.

by Rose
3rd March 2008

We were so impressed with this fish and chip shop that I felt I must tell everyone about it! We were passing through Orewa and stopped at Kippers for lunch. We have been eating fish and chips for a long time but we can’t remember that last time we had such a wonderful meal! The fish was fresh and well drained and the chips were the best we have tasted. The staff were friendly and helpful. We will definately make this a regular destination and recommend it to all.

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