Reviews for Jones The Grocer

by Aleksey
11th May 2012

Went here just today. I even signed in MenuMania to leave the review about how bad this place is and tell to stay away from it. The price comparing to food served is worst I seen. We ordered crepes ($14.5) and eggs benedict ($18.5) + 2 coffees. The food was served in a couple of minutes which means it wasn’t even cooked. We were waiting for coffees for about 5 – 10 minutes after the food was served, the coffee was wrong and I waited for my coffee to be redone.

Crepes came cold on the hot plate, I suppose it should be other way around. It only had small jelly on top and mascarpone (plain). The taste of crepes was like they were made yesterday or a day before yesterday. Disappointing

Eggs benedict. The first place I saw more spinach than the rest of the food. Eggs were served cold as I said it feels like they were precooked and the size is the smallest I’ve ever seen. Charging $18.5 for this type of meal is dishonest, the better cafes in the Auckland centre would charge 16.5 and provide you with a better quality food.

The owner of the Jones the grocer think about what you charge people, the quality of your food is too low to be so expensive. The only star you get from me is for staff, they were polite this day.

by Feli
29th April 2012

We went with a group of friends after the Anzac parade and we had a wonderful experience.
We had eggs benedict ,french toast and lots of fresh still warm pastries, the quality of food was excellent.
The coffee deserves a trophy on its own as it was pretty close to be perfect.
I thought the place is perfect for large groups since they have lots of large tables and there is plenty of space.
The service was very efficient considering that they were full and had lots people waiting outside trying to get in.
Now we are planning to come back to try their lunch menu

by JAN H.
24th April 2012

Went for breakfast on Sunday 22nd April at the Newmarket store, extremely dissappointing. I ordered French Toast with Passionfuit Curd and a Long Black. My partner the big breakfast with a Flat White. The F/W came as a watered down milky liquid and my L/B was average. The most dissappointing part was my French Toast was just fried bread (not dipped in egg as it should be) and the Passionfriut Curd was passionfruit pulp mixed up with yoghurt. If your chef would like the correct Curd recipe I will gladly supply it. Ripped off to the tune of $35.50

by Helen v.
30th March 2012

Went for lunch today. Ordered the Salmon on Broadbean Salad. When the meal arrived I was horrified to see tiny wee insects racing around my plate. Told the waitress who apologised and offered another meal which I accepted. Unfortunately the replacement meal also had wee insects racing around. I did not complain any further. Really not good. I will not go there again!

by Lime
19th March 2012

I always love the coffee from here and the staffs are friendly.
I just took one star out as I haven’t tried the food yet.
I definitely recommend here.

by Josh
30th December 2011

Came here for lunch one day. Poor service, girl behind the counter was very stuck up and she over charged us. Food and coffees took too long however they were fairly busy. Food was ok. Ordered an iced coffee which was basically watery milk with coffee beans floating at the top – not tasty or iced at all. Id heard great things regarding the coffee from this place however my experience was not a very good one. Two stars only due to the food tasting ok.

Responding to the response to my feedback. Yes it was newmarket, and yes the service was very poor. My family also commented on how rude she was. The meals and coffee definitely took too long. I cannot remember the exact date as it was a few months ago however the lady that served us was likely to be in her mid-late twenties, had brown hair and a very bad attitude. It was only afterwards we realised that we had been overcharged so we did not bother going back (it was only a few dollars) I believe the error was due to your staff not honouring the special advertised on the front door (I ordered the schnitzel). Sorry I should have specified that this was simply human error and only a few dollars so it actually is not a big deal, hence not returning for the money. Our main gripe was with the service.
Piece of advice Alex, if someone provides criticism regarding the service offered then there is generally a legitimate reason for it. Instead of telling the person they are wrong (we are always taught that customers are never wrong) you would be better off apologizing as I may have considered removing my negative feedback. The way you have responded to my feedback reflects the sort of service we received.

Comment from Alex M. of Jones The Grocer 3/01/2012    Hide »

I am not sure which store you went to, but the jones the grocer…    More »

I am not sure which store you went to, but the jones the grocer Newmarket that you are rating did not serve you, we have very good staff (although it is hard to specify when/who as you say “one day” we do not use coffee beans as garnish, so they could not be floating on the top. We separate the ice from the rest of the drink for you to pour to avoid too much ice melting. As for the overcharge, did you get you money back? or was it simply a mistake in adding up?

by Anne-Marie
29th August 2011

Food was great, but the barista was not in a good space. He practically threw the coffee cups on the table – we asked for extra hot. One coffee was burnt and had to be returned. Would not rush back.

Comment from Alex M. of Jones The Grocer 5/10/2011    Hide »

Anne Marie, glad to hear the food was great, we strive to make the…    More »

Anne Marie, glad to hear the food was great, we strive to make the best coffee after buying in the best coffee beans from Havana in Wellington, sometimes very hot and sligtly burnt is a fine line, sorry to hear we crossed it. cheers, Alex

by Jane p.
28th June 2011

Went to this cafe with two friends and we ordered cafe mocha, cheesecake and carrot cake. I would say they have the best cafe mocha I’ve had so far in Auckland. Service is friendly and simply loved the place!The place is clean too, I have been to a lot of cafes where the place is so messy and untidy!

Comment from Alex M. of Jones The Grocer 5/10/2011    Hide »

Jane, Thank you very much for your kind comments, we took over the…    More »

Jane, Thank you very much for your kind comments, we took over the store 18 months ago and we try our best, glad to read that we are having some success, cheers, Alex

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