Reviews for India Gate – Fine Indian Dining

by tommyc
11th February 2012

This business is a MenuMania SponsorOne of the Business' Favourite Reviews

I work near the location of India Gate and decided to walk in during the lunch special times. The waiter was nice and showed me around right away and ask me if I’d like any drinks. The waitress was also nice. I ordered the butter chicken and I have tried alot of butter chicken but this one of the best. 5 stars and hope to try new things on my lunch break in the future.

by s.p
26th April 2012

We went to India gate because we were hearing good things about it on an Indian radio station Humm FM, so we thought we will go and try this new place from our usual Indian Restaurant.

We went in and the place did not seem busy as I thought as it was a Tuesday and they have $9.90 mains. We were sited at a table with nothing at the table. After 5mins were given the menus and then after another 10mins were asked if you would like any drinks. We placed our order with another waiter after asking two other waiters that we are ready to order. She took our order in her head, no notepad or anything.

We had to be at the airport to drop someone off and during the time our meal was getting ready we asked two different staff that we had to be somewhere and asked how long the food will take. None of them came back with a answer. When asked the owner as he was there, he said it’s coming.

After 45mins for waiting for our food we just decided to leave and then the plates show up on the table. We did not have any food from there as we only had 15mins to eat if we ever got it.

Very bad customer service indeed but not sure about the taste of the food. Shame on you!!! Fine Indian dining, yeah right.

Comment from Kuldeep A. of India Gate – Fine Indian Dining 14/05/2012    Hide »

Hi s.p Thanks for trying our restaurant and your frank review….    More »

Hi s.p

Thanks for trying our restaurant and your frank review. We are really very sorry that you were not served properly. That was really a very bad day for us. One of our chefs suddenly got sick and had to leave kitchen. Kitchen Staff not realised that we got large tables and failed to inform the front of House regarding the problem. If we knew the problem, we would have definitely refused the booking. We have learned the lesson from that day mishap and now are better organised for any such situation.

Please don’t judge us from just that day performance. We have hundreds of satisfied and happy customers. We would really appreciate if you will visit us at least once to give us a chance to prove our culinary skills. I assure you our food and service will make you a happy customer again.

Sorry once again and hope to see you soon.

Owner

by Sandip
22nd February 2012

Went over to India gate on Wednesday night as they had a special $ 9.90 for most mains. It took a while for the food to arrive, however, the taste was ecstatic.

The chicken Karachi was the best – its an in house special.
the service was really good, the waiter was very courteous and polite.

Overall – it was a great experience except for the time it took for the food to be prepared. 4/5 – will definitely visit again.

by Nicky
14th February 2012

I went to India Gate on a Thursday night to get the $10 curries.

Service was great, and curries were delicious.

I had a medium buttered chicken, but it was definitely on the hot side for a medium, that was ok though, I enjoy spicy food.

The only strange thing was that we asked to take our left over curries home (there was a decent amount left over). I also asked if I could have the barely touched bowl of rice that was left too. I was told that I wasn’t able to have the rice, only the curries to take home! This was confusing to me, I mean, if it was going to go to waste, why couldn’t I have the rice? are they going to re- use it for the next customer? Very strange I thought.

Anyway, other than that, my friends and I enjoyed our curry (and potentially re-used rice left over from someone else. Lol!)

Comment from Kuldeep A. of India Gate – Fine Indian Dining 15/02/2012    Hide »

Thanks for your comments and Sorry for your inconvenience. First…    More »

Thanks for your comments and Sorry for your inconvenience. First of all I would like to make you sure that we never use anything gone back from the table. Please be sure you will always get fresh stuff. As you will realise that rice is complimentary with all mains and we have mentioned on menu “Please let us know if you don’t need rice”. We will definitely pack your curries if reasonable content is left over. We would kindly request you to “please let us know, if you don’t need rice” on your next visit and help us to save our environment by reducing waste.
Regards.
Manager

by Adeline M.
20th December 2011

Great service I had my wedding there and the food and service was very nice the layout and lights. All my family and Friends had a wonderful time I would defiantly recommend indiagate for nice family evening out or an occasion. Adeline Mane

by john.cena
28th October 2011

Went about couple of days before and was welcomed with an awesome atmosphere, with beautiful music in the background and the staff with excellent customer service. Had gone with few friends and were really hungry. When we ordered food told them to give it fast out as we were starving. Within 10 to 15mins the food came out with a beautiful aroma and taste. We all truly loved the food and is the best Indian restaurant I have been too. The drinks we ordered were a bit warm while we wanted them chilled. Except for that minute problem, me and my friends had a lovely experience and have definitely become their lifelong customers. Thank you Indiagate for the brilliant food, customer service and atmosphere.

by Mandi v.
25th October 2011

Went there on Sat 22 Oct. Had a Groupon voucher that allowed any main rice and a naan. I rang for a booking and was greeted by a very friendly lady. No hassle with our booking. when we arrived there was a wedding function in the room next door but no bother to us regarding noise. But had a young 6 or 7 year old wedding guest that kept on running round and round our table. We ordered the food from a very very friendly nice waitress.
Our food arrived after about 30min and it was FANTASTIC!! I ordered boti masala, the best curry I have every had in my life! My partner had a vegetarian paneer dish and she also loved it. The portions were so generous, the meat was tender and tasty. This has become my favorite Indian restaurant, best is we just live around the corner!

Comment from Kuldeep A. of India Gate – Fine Indian Dining 27/10/2011    Hide »

Dear patron, Thanks for your review. we have plans to make fine…    More »

Dear patron, Thanks for your review. we have plans to make fine dinning area more private and hope by your next visit it will be more quiter and comfortable.

by Carol F.
12th October 2011

We received a very well presented flyer in our letterbox. We ordered a variety of starters and mains – the food was simply delightful and delicious – each dish had its own very unique flavours and aromas. It is very well priced – we took advantage of the Monday-Wednesday main meal special. Very refreshing as some of our local eating establishments variety and presentation can be average. Will definitely order from there again! Well done!

by Nathaniel
30th September 2011

Some flyers had been delivered to our place of business and the lunch deal seemed like great value. Curry, rice, naan and a soft drink for only $10. Great deal right? I’m all for supporting local businesses, so I went around the office and found a couple of people to eat with me. I drove to pick it up, and upon completing the purchase I asked which drinks were available. I was told that drinks were not included in the lunch special if it was to be taken away. I looked at the flyer once more, and read it aloud. Monday to Friday, Dine in or Take away, Curry, rice, naan and a soft drink all for $10. I was told that there were conditions which apply to the whole menu, and I was shown a small note on the front which said ‘*Conditions apply’.

The butter chicken we ordered was pretty good, and it was still good value regardless of the drink not being included. However, I feel I was mislead. I’m not sure I would have taken the time to find some coworkers to order with me, and then have driven 5 minutes to pick it up, if I had known that it would have cost me $13 in total after I purchased a bottle of drink for everyone from a nearby dairy.

The sad reality is that this is a great way to lose potential customers, and not the way a recently opened business should be operating.

Also, we had asked for one mild, one medium and one hot dish, but when we sat down to eat we saw nothing to indicate which dish was which.

Comment from Kuldeep A. of India Gate – Fine Indian Dining 30/09/2011    Hide »

Thanks for Choosing India Gate for your lunch. Unfortunately juice…    More »

Thanks for Choosing India Gate for your lunch. Unfortunately juice or soft drink is on tap and served for eat-in only. We always assure you of our best food and service and hope you will understand our problem. We can serve you juice or soft drink while you waiting for order to arrive. Sorry for mix up of hot and mild order. we have instructed our chef to mark it properly and hope you will not have this problem in future. we can deliver large multi orders to your office free of charge each order marked by name. Thanks for supporting us and hope to see and serve you again. Manager

by dElite
23rd August 2011

We thought we’d give this place a go, as we often drive past it and we are always on the lookout for new places to eat.

We wandered in and were a bit confused by the conflicting signs for ‘walk-ins’ pointing us in two directions, with the most obvious way blocked by a big barrel. The restaurant is obviously set up for functions, with a couple of smaller areas set aside for ‘walk-ins’. The initial effect of the restaurant was that it was cold (it was winter), bright and lacking in atmosphere. We felt as though we were entering a barn.

We hovered at the entrance for some time waiting for someone to come and take us to a table; initially we wondered if there was a private function on as there was nobody around to help us, although there were three tables occupied in the main function area.

India Gate does not do things quickly. We had to wait for our menu to arrive as well. The waitress seemed quite sweet, and initially seemed quite onto-it, but after taking our order and disappearing for about 10 minutes she came back and asked us to repeat it. She did have a good knowledge of the ingredients in the dishes though, which was encouraging.

The food was similarly slow in coming. We wanted a small meal, so ordered the Hara Bhara for an entree to share, plus the Mattar Mushroom and the Veg Manchurian. We had been there for about an hour by the time our mains arrived. Two of the other three tables had already received their meals when we arrived, so they weren’t rushed off their feet. Notwithstanding that, the waiters still managed to confuse the tables, and we never did get the second glass of water we requested.

The food was average. We asked for ‘hot’ and would really have called it ‘medium’. The Hara Bhara were really lovely but the Mattar Mushroom seemed to have been made with canned mushrooms and the dumplings in the Veg Manchurian tasted stale and stodgy.

Comment from Kuldeep A. of India Gate – Fine Indian Dining 29/08/2011    Hide »

Hello dElite, Firstly would like to thank you for visiting us….    More »

Hello dElite,

Firstly would like to thank you for visiting us. I realise you did not have the best esperience and am sorry for that. However the day you did visit us, our restaurant was undergoing refurbishments and the reason for the barrell being place in front of the walk ins entrance was so our customers didn’t walk into the construction. Also since refurbishments we have taken care of warming up restaurant by employing heaters.
We understand that your heat requirement wasn’t met on the day but having kept our niche market in mind we cater to those levels of heat, however when and if a customer does ask us to specifically increase the heat in their meal, we comply.

Overall we are sorry for the inconvenience and bad experience you had and invite you to please come try us again in our refurbished restaurant and ensure you will recieve the best in food and service.

by Karen R.
19th June 2011

The chicken tikka masala was gorgeous. Loved the chunky pieces of onion and green pepper. Loaded with tender chicken. Hugely flavoursome. Beautiful soft garlic naan.
I had to knock a star off, because we ordered MILD palak paneer, and received HOT palak paneer. Sadly I couldn’t eat it, as my palate just can’t cope. My partner managed to consume it, but wasn’t really able to enjoy it because it was not mild enough for him to taste the flavours, not just the heat, either. (I always order mild palak paneer, wherever I am dining out on Indian around the country, and I’ve never experienced a version even half as hot! So it was definitely a mistake on the part of the kitchen or ordering process!!!)

Apart from that however, when we went in to collect the takeaway, the venue looked like it would be amazing for a function.

Would purchase tikka masala again, I would just be super clear about my heat-requirements!

Comment from Kuldeep A. of India Gate – Fine Indian Dining 21/06/2011    Hide »

Thanks for your review and visiting our restaurant. We are really…    More »

Thanks for your review and visiting our restaurant. We are really sorry for the hot palak paneer. We will take double care regarding this and assure not to have this mix up on your next visit.

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