Reviews for Artisan Restaurant & Bar

by Catherine
14th May 2012

Had a wonderful lunch here the other day. Have eaten at the hotel on previous occasions and I really like the new decor. The service was friendly and attentive and the food was great!. I particularly liked the venison which was fantastic. The menu is almost understated – not too wordy as menus can be these days – so when my meal arrived I was really very pleasantly surprised. I will definitely come again!

by Joanne
8th May 2012

My husband and I came to Artisan Restaurant + Bar about two weeks ago. We did have some reservations about dining here as we had a bad experience about two years ago when it was called Bisque on Bolton, however, we were absolutely blown away by the service and the food at the newly re-branded restaurant. I had the prawn entrée while my husband had the scallops to start. Both of which were very yummy! For our mains, I had the venison while my husband chowed down the rib eye which in weight is 450g. Both our meals were cooked to perfection. To finish we shared the chocolate fondant, which was very decadent but not so rich that it ruined our meals. The service from a young blonde girl was just outstanding. Her knowledge of the menu and wine-list really stood out when she helped us decide our sides, sauces and wines to match our meals. Many restaurants could learn from this place, not only in how to cook good food but how to give great service without being over the top and intrusive. Only one thing that really got to me was the female receptionist who took our booking was very abrupt and boarder line rude. I do wonder weather the hotel and the restaurant are in sync? Other than that, this hotel restaurant is just great. We will be back.

by Simon
5th May 2012

Stayed at the Bolton the weekend of the rugby. Popped in to the resturant on my way to the stadium. Best steak I’ve had in a long time. Love the menu layout and the make-your-own style. Friendly staff as well topped it off. A++ team. Keep it up

by Jack S.
23rd April 2012

Dined here Monday (23rd). Restaurant wasn’t too busy, so service was very prompt. Meals were excellent. My venison main was cooked exactly how I wanted it. My wife’s sword fish was quote “delicious”. Desserts were really well priced for what we got. Overall extremely happy, and will be back for seconds!

Comment from Sarah W. of Artisan Restaurant & Bar 24/04/2012    Hide »

Hi Jack, Thanks for the wonderful feedback – its great to be able…    More »

Hi Jack, Thanks for the wonderful feedback – its great to be able to have provided an enjoyable experience. Regards Mark

by Mary
23rd April 2012

I went to Artisan for dinner, I had to wait a little longer than I expected for my table but it was well worth the wait.
The food was excellent, started with the venison which melted in my mouth followed by the eye fillet which was cooked to perfection. For dessert I had the chocolate fondant which was presented beautifully and absolutely delicious.
The atmosphere was friendly and relaxed and the decor very tasteful, staff were tentative but not intrusive. A lovely evening, I will be back!

Comment from Sarah W. of Artisan Restaurant & Bar 24/04/2012    Hide »

Hi Mary – Thanks for the feedback. Pleased you found everything to…    More »

Hi Mary – Thanks for the feedback. Pleased you found everything to your satusfaction. Regards Mark

by Kiri
11th April 2012

My partner and I ate here for dinner and were extremely disappointed. The staff were unhelpful, bordering on rude, and the food was decidedly average. My main course did not match what was described on the menu (my chicken was supposed to come with mushroom sauce but instead came with a lump of butter on top). There was no apology for the mix up and the missing ingredient was only brought out when I had almost finished eating. In addition to this, the crockery was unclean. On the whole, this place had a very amateurish feel to it. I do not recommend dining here.

Comment from Sarah W. of Artisan Restaurant & Bar 24/04/2012    Hide »

Hi Kiri – Thanks for your feedback, and I apologise for your poor…    More »

Hi Kiri – Thanks for your feedback, and I apologise for your poor experience. Unfortunately there were some teething issues with the offering in the early days however I am confident this is behind us. You will see there are positive reviews starting to flow in which I hope may alleviate your concerns. You will have received two emails from me over the last few weeks, and I can appreciate you had issues which I would very much like to put right, if you would come back to me at anytime I’d be happy to address your concerns and offer you the opportunity to retry our dining experience. Your feedback is appreciated all the same… Regards Mark

by Fiona
20th March 2012

Love the Bolton but was very disappointed this time with the quality of the food and the service at their new restaurant. Did get a discount for the poor food – but filled in a form outlining my concerns and no response yet. 2nd rated hotel on Trip Advisor in our capital city – they need to do better and fast.

Comment from Sarah W. of Artisan Restaurant & Bar 24/04/2012    Hide »

Hi Fiona – Thanks for your feedback, and I am sorry we were not up…    More »

Hi Fiona – Thanks for your feedback, and I am sorry we were not up to our usual expectations/standards. I have endeavoured to contact you a couple of times since your feedback, and I would value the opportunity to put things right, and address your concerns. Feel free to come back to me at anytime. Regards Mark

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